We want you to be happy with your equipment. If something isn’t right, contact us on WhatsApp/call 0757 051 586 or email admin@miritec.co.ke.
Checking your order
Please inspect your items when they are delivered or collected. Report any damaged, faulty or wrong items as soon as possible, and within 7 days of receiving them.
Returns and exchanges
- Items can be returned or exchanged within 7 days of delivery.
- Items must be unused, in their original packaging, with all parts and proof of purchase.
- Damaged, faulty or wrong items will be replaced or refunded at no extra cost once confirmed.
- For change-of-mind returns, the customer covers the delivery cost of returning the item.
Items we cannot accept back
- Items that have been used, damaged by the customer or are missing parts
- Items bought on clearance, unless faulty
Refunds
Approved refunds are made through the original payment method (M-Pesa or cash).
Order tracking
For an update on your order, WhatsApp us with your name and order number, or use our Order Tracking page.